You’ll have 3-4 weeks of training, where you will learn the ins and outs of how the restaurant operates. While that won’t be enough time to teach you everything (as a company we’re still learning new things every day!) it will put you well on your way to your path of success. 
 
A typical day may start by preparing the store for opening. This includes setting up the chairs, cleaning the tables and floors of any dust/dirt that may have accumulated over night and a few other simple tasks that put us on the path for success (don’t worry, we have plenty of checklists to keep things simple for you). If time allows before customers come in you can expect to help the kitchen crew by operating the dishwashing machine, help with prep, and organizing the stockroom. 
 
Once we open, you will start processing customers' orders (we receive orders in person, by phone, or through our app and website), doing quality control (remember when we said we try to head off mistakes before they make it to the customer - we check every item before it goes out), and cleaning/stocking behind customers as they come in and out. You will usually have time to eat a slice or two (did we mention that you’ll eat free while you’re on shift?) as well. Remember, we want to make this easy for the customer, so act like a swan! 
 
After the rush you’ll restock, clean and help the kitchen crew with any prep work that hasn’t been completed. This is also when you’ll typically work on any side jobs that may come up. 
 
We’re typically busier during dinner, so ahead of the dinner rush you will pre-stock some items. We mentioned making this easier for customers, but this also makes things easier for your future self, so that you can clean up and leave as quickly after closing as possible. 
 
Before closing we start putting the restaurant to bed, by closing the cash drawers, stocking for the following day, and cleaning the tables, counter area, patio dining room, and washing dishes. We have more checklists for that as well! 
 
At the end of most days, you should feel a little tired but satisfied. You will have helped many families enjoy the awesomeness that is pizza! Many parents will have benefited from having an easy meal to serve their children, children will have smiles on their faces because, well, pizza! Students will have had a piece of comfort food as a break from their studies, and busy business people will have enjoyed a quick slice while they go about their busy schedules. And all that will have happened, because of YOU! 
 
We hope this letter has helped to explain what your day-to-day life would look like as a Cashier at Ben Yehuda Pizza.  
 
While there is much more that was not touched upon, we wanted to give you a general idea of what to expect.  
 
If this sounds interesting because you love pizza, gain energy by serving others, have a high attention to detail, enjoy being part of a great team, are always looking to learn and grow, and get satisfaction over giving more than you receive, you more than likely have what it takes to be an ALL STAR, ROCK STAR, A-Player Cashier and we would love to add you to our team.  

- Josh and Sachy

Ben Yehuda Pizza Leadership Team

Cashier – Open Letter

Which position are you interested in?

Kitchen Crew – Open Letter

Which position are you interested in?

You’ll have 3-4 weeks of training, where you will learn the ins and outs of how the restaurant operates. While that won’t be enough time to teach you everything (as a company we’re still learning new things every day!) it will put you well on your way to your path of success. 

A typical day may start by preparing the store for opening. This includes cutting veggies, shredding cheese, and making any catering orders that we may have for the day. We also get a head start on the lunch rush, by preparing some of the pizzas before we open. If time allows you can get a head start on side work, such as organizing the stock room and making space for the days' supply shipments. Throughout the day you’ll be running the dirty dishes through the machine, but we have a high-powered dishwasher that makes this a breeze. 

Shortly before opening, you’ll start making some slice pies and getting in rhythm for the lunch rush. We’re not typically very busy during lunch, so you will frequently find yourself working solo at this time. We’ll give you all the training and tools you need to make this possible! When we open, you can expect to fulfill orders by make pizzas, salads, French fries, mozzarella sticks, and any other items our customer's order. During lunch it’s critical that we get these orders out as quickly as possible as people rush around to school and meetings. Remember to give every item a 2nd look to ensure it meets our quality standards! Between orders you can finish any prep work that hasn’t been completed. You’ll usually have time to eat a slice or two (did we mention that you’ll eat free while you’re on shift?) when the rush starts to die down. 

After lunch we’ll focus on side jobs, and since we’re typically busier during dinner, we’ll start gearing up for the evening. We’ll catch up on dishes, replace empty containers, fold boxes, and start preparing the pizzas (but not too early that they aren’t still fresh at dinner!). During dinner you’ll usually be working with a larger crew of 2-3 people, and you will coordinate roles amongst yourselves. Stretching, topping, oven, and fryer and the typical roles. Depending on the day one of you may be assigned to making dough. This could be done any time of the day, but we generally do it in the evenings. 

Towards the end of the rush it’s time to start closing. Empty food containers get washed, surfaces get cleaned and sanitized, trash will be taken out, etc, etc. Don’t worry, we have plenty of check lists to make sure that closing is done properly. 

At the end of most days, you should feel a little tired but satisfied. You will have helped many families enjoy the awesomeness that is pizza! Many parents will have benefited from having an easy meal to serve their children, children will have smiles on their faces because, well, pizza! Students will have had a piece of comfort food as a break from their studies, and busy business people will have enjoyed a quick slice while they go about their busy schedules. And all that will have happened, because of YOU! 
 
We hope this letter has helped to explain what your day-to-day life would look like as a Kitchen Crew Member at Ben Yehuda Pizza.  
 
While there is much more that was not touched upon, we wanted to give you a general idea of what to expect.  
 
If this sounds interesting because you love pizza, gain energy by serving others, have a high attention to detail, enjoy being part of a great team, are always looking to learn and grow, and get satisfaction over giving more than you receive, you more than likely have what it takes to be an ALL STAR, ROCK STAR, A-Player Crew Member and we would love to add you to our team. 

- Josh and Sachy

Ben Yehuda Pizza Leadership Team

Kitchen Crew – Open Letter

Which position are you interested in?

Delivery Driver – Open Letter

Which position are you interested in?

The final core value is to always LEVEL UP. We’re always looking for ways to improve our product, service and employee experience. If you’re someone that likes to innovate and find ways to raise the bar, without drama, then pinch yourself - this role is perfect for you! 
 
You’ll have 2-3 weeks of training, where you will learn the ins and outs of how the restaurant operates. While that won’t be enough time to teach you everything (as a company we’re still learning new things every day!) it will put you well on your way to your path of success. 
 
As a delivery driver, much of your responsibilities will be based on the needs of our customers. As such, each day may be different, but also similar. Most of our deliveries are recurring orders for regular customers, so you’ll quickly get used to the individual needs of each customer. But this also makes customer service far more important than in other jobs as you’ll be working directly with our best customers. 
 
A typical day may start by reviewing the daily orders, (you’ll have access to our calendar with details, so you’ll rarely have surprises) packing supplies, (plates, napkins, utensils, condiments, etc) and inspecting the vehicles for damage, gas level or other maintenance issues. 
 
Prior to delivery, you should review the customer order and check items off as you load them into the delivery vehicle. You should always aim to leave 5-10 minutes early – maybe a bit more if traveling longer distances or during rush hour - to allow time for unexpected traffic. This may mean that you need to sit in the truck for a few minutes upon arriving, but better to have a few minutes to relax than fighting traffic and arriving late. Of course, you’ll have to call the customer if you’re running late, so better to play it safe and leave a few minutes early. Sometimes you’ll head back to the store after a single delivery, other times you may have 2 or more scheduled back to back.   
 
There may be some days where you have a single delivery and other days that you have a full schedule. On days where you only have one, we encourage you to coordinate training time with the manager to learn other positions in order to increase your hours and assist elsewhere as needed. 
 
At the end of your delivery run you will check the gas levels and maintenance schedule. If the truck needs gas, it's better to get it done the night before. If there is maintenance ahead, it’s good to know in advance and schedule it for a slow day. 
 
At the end of most days, you should feel a little tired but satisfied. You will have helped many families enjoy the awesomeness that is pizza! Many parents will have benefited from having an easy meal to serve their children, children will have smiles on their faces because, well, pizza! Students will have had a piece of comfort food as a break from their studies, and busy business people will have enjoyed a quick slice while they go about their busy schedules. And all that will have happened, because of YOU! 
 
We hope this letter has helped to explain what your day-to-day life would look like as a Delivery Driver at Ben Yehuda Pizza.  
 
While there is much more that was not touched upon, we wanted to give you a general idea of what to expect.  
 
If this sounds interesting because you love pizza, gain energy by serving others, have a high attention to detail, enjoy being part of a great team, are always looking to learn and grow, and get satisfaction over giving more than you receive, you more than likely have what it takes to be an ALL STAR, ROCK STAR, A-Player Delivery Driver and we would love to add you to our team. 

- Josh and Sachy

Ben Yehuda Pizza Leadership Team

Delivery Driver – Open Letter

Which position are you interested in?

General Manager – Open Letter

Which position are you interested in?

The final core value is to always LEVEL UP. Always work on your craft and gain knowledge. Try to be smarter, better and faster. Improve on the skills you’ve learned and try to learn new ones so you can better serve our customers and our team. As General Manager you will also be responsible for making sure that the team around you is learning and growing. You’ll always be coaching.

A typical day will really start a week (or more) before. You’ll work with the team to set regular schedules. About a week ahead of time you’ll zero in on setting start times based on our catering orders for the day. During the day you’ll oversee, and frequently participate, in making and delivering catering orders. You’ll make sure check lists are being completed, then using our operations app, Level Up, to rate the job done by the team. You’ll be responsible for making sure that our proven processes are being completed on time. When things are running smoothly (which should be most of the time!) you’ll be checking in with customers, answering emails, making invoices, managing the budget, doing inventory and placing orders, and many other tasks that the restaurant needs. You should also be using the opportunity to Level Up the team and teach them how to do these tasks so you have backup when you are not in the restaurant.  

When things aren’t going so smoothly you’ll step in to help the cashiers or the line depending on who needs assistance the most. You’ll also be troubleshooting tech and equipment issues as they occur. You can expect to get your hands, or gloves, dirty by making dough, doing prep work, and cleaning (you’ll be expected to lead by example). Sometimes you’ll need to cover a shift when we're short handed.

Regardless of how smooth or hectic the day is, you’ll be expected to make sure that the facility is being opened, cleaned, and closed properly. We have pre-shift and post shift systems that help set us up for success. You’ll be responsible for making sure the team completes these tasks.

Less frequently you’ll be recruiting, interviewing and hiring new staff, training employees (though we’re always coaching!), conducting employee performance reviews, promoting, firing.

You’ll also have weekly check-ins with ownership to make sure things are on track and to help troubleshoot issues. Additionally, there will be quarterly off site meetings to set new goals and check in on old ones.

Last, but certainly not least, you’ll be responsible for making sure that all of our kosher and vegetarian standards are met 100% of the time.

At the end of most days, you should feel a little tired but very satisfied. You will have helped many families enjoy the awesomeness that is pizza! Many parents will have benefited from having an easy meal to serve their children, children will have smiles on their faces because, well, pizza! Students will have had a piece of comfort food as a break from their studies, and busy business people will have enjoyed a quick slice while they go about their busy schedules. And all that will have happened, because of YOU! 
 
You’ll also have supported a staff to help them achieve their personal and professional goals, build long lasting relationships and provided support for the community.
 
We hope this letter has helped to explain what your day-to-day life would look like as a General Manager at Ben Yehuda Pizza.  
 
While there is much more that was not touched upon, we wanted to give you a general idea of what to expect.  
 
If this sounds interesting because you love pizza, gain energy by serving others, have a high attention to detail, enjoy being part of a great team, are always looking to learn and grow, and get satisfaction over giving more than you receive then you more than likely have what it takes to be an ALL STAR, ROCK STAR, A-Player General Manager and we would love to add you to our team.  

- Josh and Sachy

Ben Yehuda Pizza Leadership Team

General Manager – Open Letter

Which position are you interested in?